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Only ‘off the shelf’ items may be returned in an undamaged state in their original packaging and are subject to a 25% restocking fee. Returns cannot be accepted on any products with printed graphics or custom made systems.
All orders over the value of £100 are delivered free of charge and delivery on orders under £100 are charged at a one-off fee of £6.66 + VAT. Price may vary for certain parts of the UK and overseas
In the unlikely event that your product arrives in less than perfect working order please contact us immediately to arrange your replacement.
We accept credit/debit cards, PAYPAL, bank transfers and cheques.
Yes, please give us a call and speak to one of our friendly staff who will be more than happy to help.
No, if you would prefer to make your order via the phone then you can call our friendly sales team on 01709 913955 who are more than happy to deal with your request. Gala Graphics are open Monday to Friday from 9am-5pm excluding bank holidays.
Yes, please send your artwork to info@galagraphics.co.uk
You can see information on the artwork you can upload here: http://localhost:7777/artwork There is an upload button on the last stage of the checkout process where you can upload your artwork, this will only appear if you selected Yes to providing your own artwork on the product page before adding the product to your basket. If you require any assistance with this, please do not hesitate to contact us and we can offer guidance.
Yes, of course we can! We have a dedicated in-house design team who can help transform your ideas into great artwork.
Yes of course. However, in any printing process there is a potential for variation in the colours produced. While we certainly know our systems and can match your colour requirements fairly precisely, we do ask that for any particularly sensitive colours, for example corporate branding, you provide us with Pantone references to match to, or even post us an example of printed materials you may have, e.g. a business card or leaflet.
All printed graphics are included unless stated.
All our hardware carries a minimum of 2 years guarantee.
If you do not immediately see the display you require please give us a call and speak to one of our friendly staff who will be more than happy to discuss your requirements.
We like to keep turnaround down to 2-3 working days from approval of artwork on all products requiring graphics (e.g. banner stands and pop-ups) and 1-2 working days for ‘off the shelf’ products (e.g. poster frames)
We offer an Express Service on the majority of our products. please call for details.
The life of a feather flag depends on a variety of different factors, such as: weather conditions, material used, length of time outside and how well the flag is looked after. That being said we cannot give the exact amount of time a flag will last. Take a look at our “Taking Care Of Your Feather Flag” sheet (found alongside your flag) for advice on how to look after and prolong the life of your flag.
To ensure you get the longest available life from your flag is vital that you take care to look after it as best as you can. Here is a brief explanation of how you can take appropriate care of your flag.
- We advise that if flags are intended for use outdoors then they are taken indoors or taken down during periods of high wind speeds (i.e. exceeding 25mph) or adverse weather conditions. If flags are left up in high wind speeds, this could result in tears and rips in the fabric.
- Avoid any added weight such as snow or heavy rain.
- Be cautious and careful when choosing a location to place your flag. For instance, you should avoid placing them where they may flap against solid surfaces such as walls or fences, on which they may get caught on and cause tearing or wear.
- Regularly wash your flag to remove any dirt and debris collected which could cause discolouration of the fabric and to ensure they are kept in a good condition. Our flags can be dry-cleaned or machine-washed at 30 degrees. Ensure that your flags are completely dry before folding or putting away – we feel it is best to fit your flag back to its pole to remove any creases.
Our flags are produced using 115gsm (grams per squared metre) 100% polyester.
Once your artwork is confirmed, flag production normally takes 3-5 days to get to you. In rare circumstances and busy periods, the delivery can be up to 7-10 days, so please take this into account when ordering.
No, our flags can be secured to structures using cable/zip ties, or fixed into wall brackets or into soft ground with spikes.
Returns & Refunds
Gala Graphics have a 14 Days Money Back Guarantee
In the event of a complaint, all work subject to the complaint must be returned to Gala Graphics Ltd within 14 days, along with a written explanation as to the reason for return. No responsibility for error will be considered by Gala Graphics Ltd unless a written order was originally supplied. Goods must be returned in their original unopened and sealed packaging. All valid items* are subject to a 10% restocking fee. We cannot offer refunds on custom printed materials only the unused hardware.
Our refund policy does not affect your statutory rights in respect of faulty or damaged goods. Please download our full returns and refund policy below.
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